History of Lemon

Lemon, 24/7 call centre Lemon was born in June 2003, as a partnership between its two current Managing Directors Martin Anderson and Lesley Wratten. Martin and Lesley shared a genuine passion for business and customer service and looked at a way to bring their knowledge and expertise in customer care and communications to the call management sector.

After considerable research Martin and Lesley decided to pioneer a new and unique call management solution that would provide clients with customer service excellence and challenge the established perception that a call centre is a large, robotic and impersonal service.

Lemon's journey began in a garage (just like Google and Apple), a flat above a garage to be exact, with no heating and hot water. But with a commitment and focus to offer the highest level of service, it wasn’t long before Lemon was punching far above its weight, capturing clients who were household names and amongst market leaders in their respective sectors.

Fast forward to now and Lemon can be extremely proud of never losing a client due to a service issue and in that time we have expanded to bigger and more prestigious offices (twice). We have brought together a fantastic team, and launched our own internal quality of service standard called Operation Zest.

But why the name Lemon? Well, we just liked it! The Zest, the 'No Sour Business', the vibrant colours, it all seemed to work and as there were one or two other successful fruit named companies out there, we thought if they can do it, so can we and with that Lemon was born.

It’s been a great journey so far and we look forward to working with more of you and spreading some Zest along the way.
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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
Company Registered No: 05941029 (England). VAT Registration No: GB 986 0005 20
Copyright Lemon Business Solutions Ltd 2016
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