Star Studded Call Handling
“Life is the name of the game and I wanna play the game with you”, so said the late, great, Bruce Forsyth. From casinos to crazy golf bars, if you’ve got a venue you’ll know the importance of ensuring your clientele are suitably impressed with every last detail of your establishment, and that includes how their calls are answered. We also recognise that a lost or poorly handled call isn’t just a bad service experience for your client but that’s a potential lost booking too.
We understand that you’ve got a million other things to be concentrating on and fielding phone calls is probably quite a big drain on your resources. That is where we can help with our dedicated and specialist team allowing you to get on with the other important tasks at hand. We will learn about you, your brand and your venue, so that we can delight your customers with an outstanding and knowledgeable service experience everytime they call.
It is a well-known stat that 50% of new callers don’t ring back if they don’t get an answer when they call. The good news? Happy customers keep coming back, they tell other people to join them, and they are willing to pay a bit more for the experience! We recognise that excellent customer service means listening and understanding what your customer is asking for, a friendly, personable approach, making sure your customer feels valued each time they call.
Whether you wish to divert your calls to Lemon on a weekend and evening or you require full 24/7 coverage, we have the experience in the entertainment sector to provide a first class call answering solution tailored to your needs. There are no long term contracts and we think you’ll be pleasantly surprised by the price.
Your own dedicated customer service team
Available 24/7/365 or at set time periods, i.e. when your venue closes
We will learn about your brand and your venue, so we are knowledgeable when speaking to your customers
We can patch callers through to your departments when required or follow set procedures for specific call types
We can assist with bookings and advising callers of upcoming events
We will provide a detailed emailed report to you, so you have full and transparent visibility of the calls we handle
All calls are recorded and available for your total reassuranceLet's Talk
I just wanted to let you know how pleased we are with the service provided by Lemon Business Solutions. We have worked together for around 9 months now and we are particularly impressed with your attention to detail and recognition and understanding of our requirements. We had little experience of working with a call management company, but you guided us with your expertise and we now have a service perfectly suited to our business needs. The service and support provided by the Lemon team is outstanding; flexible, prompt, always professional and friendly and this in turn has enabled us to provide our customers with the very highest levels of customer service.
If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.
With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.
We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.
Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.
Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.
If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.
From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.
From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.
A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.
We'll make the whole process effortless
All calls answered
in the North East