Funeral Support

Funeral Calls Answered With Care

At Lemon we have over 15 years’ experience handling calls for funeral directors like you. Our team are highly trained to handle the sensitive nature of these calls with the level of compassion and empathy that you and your clients should expect.

Our funeral trained operators are available 24 hours a day and by working with Lemon you can ensure that your clients are receiving a professional and caring service each and every time they call, no matter of the time of day. You will also be reassured that you are not missing any vital calls which could otherwise result in lost funerals.

No matter what your requirements, Lemon has the experience to provide a solution tailored to your needs. Our funeral customers range from single funeral homes right up to the large societies, so we have the knowledge and understanding to assist and we’re also proud members of the NAFD and SAIF.

Still unsure whether using our service is right for your funeral business? Why not read our Funeral Director Case Study to see the benefits that another funeral director has experienced when using our service or feel free to give us a call for a chat. There are no long term contracts and we think you’ll be pleasantly surprised by the price.

 

 

Funeral calls answered with care

Are you potentially missing any calls which could result in lost funerals?

Are your potential clients getting an engaged tone or no answer, then calling your closest competitor without you even knowing?

When on-call do you struggle to answer the phone professionally when away from the office, which is giving a negative first impression?

Do you currently have to answer the phone in the middle of arrangements with a family, making them feel that they haven’t got your undivided attention?

Would you like to improve the work life balance of your team by filtering out unnecessary calls that could be dealt with the next day?

Do you simply feel run off your feet and need that little bit of support our team can offer?

Let's Talk

what our clients say...

Lemon have been an immense support to our family business. They receive all of our out of hours calls which are dealt with professionally, empathetically and compassionately. Lemon staff understand the sensitivity that all of our clients expect during a very sad and stressful time. Any changes to our on-call staff are updated immediately on to their system, giving us peace of mind. We receive a morning report everyday with full details of the last 24 hours activities. We would recommend Lemon’s highly professional services.

Other Services

Switchboard Services

If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.

Funeral Support

With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.

Lift Sector

We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.

Emergency Call Out

Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.

Customer Services

Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.

Message Taking

If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.

Law Firm

From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.

Entertainment Sector

From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.

Lone Worker Management

A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.

Why choose Lemon?

No scripts, real people, real conversations.

We'll make the whole process effortless

Let's talk

All calls answered
in the North East