Law Firm Support

Law Firm Call Management

We have particular expertise in the law sector, answering calls for local solicitors right up to leading law firms in the Magic Circle. We understand the service that is expected, not only from clients but Partners too. Our operators are trained to handle the confidential nature of these calls with the utmost skill and professionalism.

For solicitor and law firms of all sizes, our solutions can form an integral part of your operation. The services we provide vary from firm to firm, but include switchboard, taxi booking desks, business continuity and managing marketing response, to name but a few. You get complete reassurance that your callers, both internal and external, will be speaking to a highly skilled professional.

We also have ISO9001 and ISO27001 certifications and have been awarded Investors in People Gold standard, so you can be assured of the excellent quality of our service and that your customer data will be safe in our hands. We are also fully GDPR compliant.

Whether you wish to divert your calls to Lemon on a weekend and evening or you require full 24/7 coverage, we have the experience to provide a first class solution, tailored to the needs of your firm. There are no long term contracts and we think you’ll be pleasantly surprised by the price.

Ideal for law firms of all sizes

Are you struggling to handle the volume of inbound calls to your reception and are worried what might be being missed?

Are you looking for a provider who is familiar with the law sector and how to handle such calls?

Do you operate 24/7 and need assistance handling your customer calls, maybe out-of-hours?

Are you a company looking to outsource your main switchboard and benefit from all the associated cost savings, whilst still maintaining impeccably high standards?

Do you have internal functions, such as a booking desk, that could benefit from our services?

Do you currently utilise other departments, such as Security or DPU, to answer calls outside of core hours?

Let's Talk

what our clients say...

Lemon have been impressive in their support to our business, having provided many innovative ideas that have had a positive impact on our end users. In particular; their professionalism and attitude is first rate, being friendly and approachable at all times. Friendly, dedicated, innovative and professional sums up Lemon.

Other Services

Switchboard Services

If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.

Funeral Support

With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.

Lift Sector

We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.

Emergency Call Out

Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.

Customer Services

Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.

Message Taking

If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.

Law Firm

From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.

Entertainment Sector

From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.

Lone Worker Management

A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.

Why choose Lemon?

No scripts, real people, real conversations.

We'll make the whole process effortless

Let's talk

All calls answered
in the North East