Law Firm Call Management
We have particular expertise in the law sector, answering calls for local solicitors right up to leading law firms in the Magic Circle. We understand the service that is expected, not only from clients but Partners too. Our operators are trained to handle the confidential nature of these calls with the utmost skill and professionalism.
For solicitor and law firms of all sizes, our solutions can form an integral part of your operation. The services we provide vary from firm to firm, but include switchboard, taxi booking desks, business continuity and managing marketing response, to name but a few. You get complete reassurance that your callers, both internal and external, will be speaking to a highly skilled professional.
We also have ISO9001 and ISO27001 certifications and have been awarded Investors in People Gold standard, so you can be assured of the excellent quality of our service and that your customer data will be safe in our hands. We are also fully GDPR compliant.
Whether you wish to divert your calls to Lemon on a weekend and evening or you require full 24/7 coverage, we have the experience to provide a first class solution, tailored to the needs of your firm. There are no long term contracts and we think you’ll be pleasantly surprised by the price.
Are you struggling to handle the volume of inbound calls to your reception and are worried what might be being missed?
Are you looking for a provider who is familiar with the law sector and how to handle such calls?
Do you operate 24/7 and need assistance handling your customer calls, maybe out-of-hours?
Are you a company looking to outsource your main switchboard and benefit from all the associated cost savings, whilst still maintaining impeccably high standards?
Do you have internal functions, such as a booking desk, that could benefit from our services?
Do you currently utilise other departments, such as Security or DPU, to answer calls outside of core hours?Let's Talk
Lemon have been impressive in their support to our business, having provided many innovative ideas that have had a positive impact on our end users. In particular; their professionalism and attitude is first rate, being friendly and approachable at all times. Friendly, dedicated, innovative and professional sums up Lemon.
If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.
With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.
We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.
Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.
Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.
If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.
From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.
From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.
A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.
We'll make the whole process effortless
All calls answered
in the North East