Message Taking

You had me at Hello..

A lost or poorly handled call isn’t just a bad customer service experience for your client but it’s a potential lost sale too. You’ve got a million things to be concentrating on and fielding phone calls is probably quite a big drain on your resources. We get that and we can help.

It is a well-known stat that 50% of new callers don’t ring back if they don’t get an answer when they call. The good news? Happy customers keep coming back, they tell other people to join them, and they are willing to pay a bit more for the experience. We recognise that and make sure your customers feel valued each time they call.

We also have ISO9001 and ISO27001 certifications and have been awarded Investors in People Gold standard, so you can be assured of the excellent quality of our service and that your customer data will be safe in our hands. We’re also fully GDPR compliant.

Whether you wish Lemon to answer your calls on a weekend and evening or you require full 24/7 coverage, we have the experience to provide a first class call answering solution, tailored to your business needs. There are no long term contracts and we think you’ll be pleasantly surprised by the price.

Hello, is it me you're looking for?

Your own dedicated reception team

We will answer your calls in YOUR COMPANY NAME

We can do this 24/7/365 or at set time periods, i.e. when your office closes

We will capture the caller’s full details and reason for their call, leaving them feeling reassured that their call has been handled professionally

We will provide an emailed report to you immediately after each call

All calls are recorded for your total reassurance

Let's Talk

what our clients say...

I am delighted to encourage anyone thinking of outsourcing their incoming telephone calls to consider Lemon. We have been with them for over six years and we have seen our turnover and sales grow 8 times since. Their people are courteous, attention to detail is excellent and any minor issues dealt with instantly. The service is very good value for money and I would not hesitate to recommend them. They manage all of our incoming calls 24 hours a day.

Other Services

Switchboard Services

If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.

Funeral Support

With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.

Lift Sector

We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.

Emergency Call Out

Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.

Customer Services

Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.

Message Taking

If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.

Law Firm

From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.

Entertainment Sector

From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.

Lone Worker Management

A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.

Why choose Lemon?

No scripts, real people, real conversations.

We'll make the whole process effortless

Let's talk

All calls answered
in the North East