Switchboard Services

Cost Effective Switchboard Solutions

We are experts in providing virtual switchboards to companies of all sizes. From engineering companies to multi-national law firms, we have designed, developed and implemented hugely successful virtual switchboards, saving our client’s time and money, whilst delivering a consistently high standard of service.

With Lemon you get complete reassurance that your callers will be speaking to a highly skilled switchboard operator, trained to handle your calls efficiently and who will represent your company with the highest degree of professionalism at all times. We understand the importance of answering your calls quickly and work hard to impress your clients on every call.

We also have ISO9001 and ISO27001 certifications and have been awarded Investors in People Gold standard, so you can be assured of the excellent quality of our service and that your customer data will be safe in our hands. We’re also fully GDPR compliant.

Whether you wish to divert your calls to Lemon on a weekend and evening or you require full 24/7 coverage, we have the experience to provide a first class solution, tailored to your business needs. There are no long term contracts and we think you’ll be pleasantly surprised by the price.

Switchboard services ideal for firms of all sizes

Are you looking for a switchboard provider who will take time to understand your business and your valued customers?

Are you looking for a provider where your clients will get to know the operators, providing a reassuringly consistent and personable service?

Are you a company looking to outsource your main switchboard and benefit from all the associated cost savings, whilst still maintaining impeccably high standards?

Are you simply looking for additional support for your own internal switchboard to ensure that you never miss a call, such as when lines are engaged or covering breaks?

Do you currently utilise other internal departments to answer switchboard calls but want a more consistent and professional approach?

Let's Talk

what our clients say...

We have been delighted with the efficient and professional service provided by Lemon. In a very short period of time since inception, it has become a key part of our service offering to clients to provide a contingency call handling service, that gives us the peace of mind we require that calls to our business are all handled promptly and in a professional manner.

Other Services

Switchboard Services

If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.

Funeral Support

With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.

Lift Sector

We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.

Emergency Call Out

Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.

Customer Services

Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.

Message Taking

If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.

Law Firm

From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.

Entertainment Sector

From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.

Lone Worker Management

A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.

Why choose Lemon?

No scripts, real people, real conversations.

We'll make the whole process effortless

Let's talk

All calls answered
in the North East