Customer Services

Photo of Customer Services It's a tough world out there, you can't afford to miss a call and when you do answer, each and every caller needs to receive excellent customer service. That's often easier said than done - after all, you've got a million other things to be concentrating on and call management is probably quite a big drain on your resources. As the UK's Zest call centre we get that and we can help.

Did you know?

  • 50% of new callers don't ring back if they don't get an answer when they call. *
  • 15% of existing customers don't call again if they get the same experience. *
  • 86% of consumers will quit doing business with you if they have a bad customer experience. **
  • It takes 12 positive experiences to make up for one unresolved negative experience. ***
The good news? Happy customers keep coming back, they tell other people to join them and they are willing to pay a bit more for the experience! Choosing Lemon, the Zest call centre in the UK, to support your customer service function is the smart way to provide your customer with the Zest customer service experience each and every time they pick up the phone.

We recognise that excellent customer service means listening and understanding what your customer is asking for, a friendly personable approach and making sure your customer feels valued each time they call.

Lemon, the Zest call centre in the UK, will:

  • Answer your calls professionally in your company name either 24/7/365 or at set time periods, i.e. when your office closes.
  • Capture the information you require for each call and follow your procedures to resolve the customer query.
  • Utilise your own CRM where required to log details and check client information, such as warranty details.
  • Provide a detailed emailed report either daily or after each call, giving you a full audit trail of events and each call is assigned a unique reference number so it is easy to trace.
  • Give your customers the Zest customer service in the business!
Many leading organisations are now realising the benefits of outsourcing their customer service function to those with the resources, dedication and expertise to ensure a first class experience on each and every call. Read Why Choose Lemon? to discover more of the amazing benefits of choosing the Zest service for your business and don't just take our word for it, read our Client Testimonials to see why our clients think that we're the Zest call centre in the UK!

Give our helpful team a call to discuss your company's Customer Services needs, no pressure, no selling, just a good old fashioned chat and advice.

Call Lemon Business Solutions free now on 0800 612 7595 or of course you can use the 'Get in Touch' box on this page or email our team at We look forward to hearing from you.

* Source: Moneypenny. ** Source: Harris Interactive, Customer Experience Impact Report. *** Source: Understanding Customers by Ruby Newell-Legner.

Why Choose Lemon?
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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
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