Emergency Call Out - 24/7 and Out of Hours

Photo of Emergency Response Lemon have a wealth of experience dealing with emergency call-outs, particularly in the engineering and facilities maintenance sectors. We have been handling call-outs of all types since we opened our doors in 2003.

As the Zest call centre in the UK, our clients range from small local maintenance companies right up to large market leaders in their sector. Handling emergency call outs has become somewhat of a speciality of ours.


Can Lemon help you?

  • Are your call outs currently being answered quickly, reliably and professionally 24/7?
  • Are your clients receiving excellent customer service each time they call, no matter of the time, day or night?
  • Would you like to improve the work life balance of your on-call team, by filtering out unnecessary calls?
  • Would you like to have confidence and opportunity to continue to expand your business and offer a full 24/7 service?
  • Are you able to monitor your call-outs and report back on Key Performance Indicators?
Whether you wish to divert your Emergency Response line to Lemon on a weekend and evening or you require full 24/7 coverage, Lemon has the expertise to help deliver a first class experience on each and every call and to provide a solution tailored to your needs.


Lemon, the Zest call centre in the UK, will:

  • Answer your calls professionally in your company name.
  • Answer calls either 24/7/365 or at set time periods, i.e. when your office closes.
  • Capture the information you require for each call out and dispatch operatives following your procedures.
  • Use fault finding procedures to eliminate non-urgent calls where required.
  • Utilise your own CRM to log details and check client information, such as warranty details.
  • Use your site lists, rotas and escalation procedures to ensure calls are handled and despatched efficiently and in line your procedures and SLA's.
  • Provide a detailed emailed report either daily or after each call, giving you a full audit trail of events and each call is assigned a unique reference number so it is easy to trace.
  • Give your customers the Zest customer service in the business!
Read Why Choose Lemon? to discover more of the amazing benefits of choosing the Zest service for your business and don't just take our word for it, read our Client Testimonials to see why our clients think that we're the Zest call centre in the UK!

Give our helpful team a call to discuss your Emergency Call Out requirements, be it 24/7 or just OOH's, no pressure, no selling, just a good old fashioned chat and advice.

Call Lemon Business Solutions free now on 0800 612 7595 or of course you can use the 'Get in Touch' box on this page or email our team at zest@no-sour-business.co.uk. We look forward to hearing from you.

Why Choose Lemon?
Client Testimonials
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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
Company Registered No: 05941029 (England). VAT Registration No: GB 986 0005 20
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