Fault Management and Helpdesk Support

Photo of Fault Management and Helpdesk Lemon have a wealth of experience providing Helpdesk solutions, particular in the IT, engineering and Facilities Maintenance sectors. We have been providing Helpdesk services for clients of all sizes since we opened our doors back in 2003. As the UK's Zest call centre we are not only proficient with the systems and ways of working in this environment but this has become somewhat of a speciality of ours.

Can Lemon help you?

  • Are your helpdesk calls currently being answered quickly, reliably and professionally 24/7?
  • Are your clients receiving excellent customer service each time they call, no matter of the time, day or night?
  • Are your fault calls being investigated and reported properly in order to prevent any unwanted charges?
  • Would you like to have confidence and opportunity to continue to expand your business and offer a full 24/7 service?
  • Are you able to monitor your fault calls and report back on Key Performance Indicators?
Whether you wish to divert your Helpdesk line to Lemon on a weekend and evening or you require full 24/7 coverage, Lemon has the experience to provide an effective solution tailored to your needs.

Lemon, the Zest call centre in the UK, will:

  • Answer your calls professionally in your company name.
  • Answer your calls either 24/7/365 or at set time periods, i.e. when your office closes.
  • Capture the information you require for each call and dispatch operatives or escalate calls according to your procedures.
  • Use fault finding procedures to eliminate or hold back non-urgent calls where required (clients can be made aware of the Priority Level of the fault and subsequent response times).
  • Make callers aware of any potential charges and provide them with a unique reference number (URN) for each call, so it is easy to trace details at a later date.
  • Utilise your own CRM or ticketing system to log details and check client information, such as warranty details where required.
  • Use your site lists, rotas and escalation procedures to ensure calls are handled efficiently and in line with your procedures and SLA's.
  • Provide either a detailed emailed report daily, or after each call, giving you a full audit trail of events.
  • Give your customers the Zest customer service in the business!
Read Why Choose Lemon? to discover more of the amazing benefits of choosing the Zest service for your business and don't just take our word for it, read our Client Testimonials to see why our clients think that we're the Zest call centre in the UK!

Give our helpful team a call to discuss your Heldesk requirements, be it 24/7 or just OOH's, no pressure, no selling, just a good old fashioned chat and advice.

Call Lemon Business Solutions free now on 0800 612 7595 or of course you can use the 'Get in Touch' box on this page or email our team at zest@no-sour-business.co.uk. We look forward to hearing from you.

Why Choose Lemon?
Client Testimonials

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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
Company Registered No: 05941029 (England). VAT Registration No: GB 986 0005 20
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