Funeral Sector Support

Photo of Funeral Sector Call Support At Lemon we have over 10 years experience handling calls for the funeral industry. Our team are highly trained to handle the sensitive nature of these calls with the level of compassion that you and your clients should expect.

Can Lemon help you?

Our specialist service is ideal for small independent funeral directors who may experience the following issues:
  • Are you potentially missing any calls, which could result in lost funerals and income?
  • Are your potential clients getting an engaged tone, or no answer, and then calling your closest competitor without you even knowing?
  • Does your on-call funeral director struggle to answer the phone professionally when they are out and about, e.g. in the supermarket or with their kids etc, which is giving a negative impression?
  • Does your funeral director currently have to answer the phone in the middle of arrangements with a family and therefore making the family feel that they haven't got your funeral directors undivided attention?
  • Would you like to improve the work life balance of your team on-call, by filtering out unnecessary calls that could be dealt with the next day?
By utilising our call answering service you can ensure that your clients are receiving a professional and caring service each and every time they call, no matter of the time of day. You will also be reassured that you are not missing any vital calls which would otherwise result in lost funerals and income for the business. No matter what your requirements, Lemon has the experience to provide a solution tailored to your needs.

Lemon, the Zest call centre in the UK, will:

  • We will answer your calls in your trading name, so your clients will be unaware that they have come through to a third party.
  • We can answer your calls on an evening and weekend when your branch closes.
  • We can also answer your calls during the day if your lines are busy or your branch needs to close for any reason, e.g. for your funeral director to attend an arrangement with a family.
  • We will record all of the relevant information from the caller, depending on the call type, i.e. arrangement, removal, visit, and pass the information on to your on-call team if of an urgent nature.
  • Non urgent calls will be logged for your action the next working day, so your team are not unnecessarily disturbed.
  • We will provide a detailed Morning Report each morning when you open, providing you all of the call information from the previous evening.
  • We will use our training and expertise to ensure your clients receive a truly caring and professional service each time they call.
Unsure whether using a call answering service is right for your funeral business? Why not read our Funeral Director Case Study to see the benefits that another funeral director has experienced when using our service or feel free to ask for any references.

Give our team a call to discuss your requirements now, we would be delighted to help.

Call us free now on 0800 612 7595 or of course you can use the 'Get in Touch' box on this page or email our team at We look forward to hearing from you.

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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
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