Law Firm Support

Photo of Law Firm Support Lemon have particular expertise within the law sector and we have developed a deep understanding of the needs of law firms of all sizes throughout the UK, from small local solicitors to leading law firms in the Magic Circle.

We understand the level of service that is expected, not only from clients but from partners too and our operators are expertly trained to handle these calls with the utmost skill and professionalism. Law Firm Support has become somewhat of a speciality of ours.

Here are what some Law Firms have to say about using Lemon as their specialist call management provider:

Lemon have been impressive in their support to our business. Having provided many innovative ideas that have had a positive impact on our end users. In particular; their professionalism and attitude is first rate, being friendly and approachable at all times. Friendly, dedicated, innovative and professional sums up Lemon.
Senior Manager at a leading London Law Firm
Due to a change in company strategy I was required to find a virtual reception solution for our company as we closed the receptions at each of our branches across the UK. Lemon now acts as our reception, patching calls through to the relevant associate or emailing messages if they are unavailable. Not only has this been a fantastic cost saving exercise but our service level has actually improved.
Service Manager for Claims Solicitors

Can Lemon help you?

  • Are you a law firm with multiple offices, possibly worldwide and need support with your switchboard function?
  • Are you a solicitors offering a 24/7 service and need assistance handling your customer calls, maybe out-of-hours?
  • Do you have internal functions, such as a booking desk, that could benefit from our call management services?
  • Do you currently utilise other departments, such as Security or DPU, to answer calls out of core hours?
  • Do you need a call management service to utilise in the event of a crisis scenario as part of your business continuity plan, particularly if your head office is in a central London location?
For solicitor and law firms of all sizes our solutions can form an integral part of your operation. The services we provide vary from firm to firm, but include switchboard, taxi booking desks, business continuity call management and managing marketing response, to name but a few. You get complete reassurance that your callers, both internal and external, will be speaking to a highly skilled and professional customer service team who are used to dealing with calls in this sector.

Lemon, the Zest call centre in the UK, can:

  • Answer your calls professionally in your Firm name or any salutation you require.
  • Take your calls 24/7/365 or at set time periods, i.e. when your office closes.
  • Professionally handle either ALL of your calls, or simply act as an overflow when your lines are busy or departments close.
  • Utilise our bespoke switchboard application, tailored to your company, ensuring an efficient and seamless service for your callers, both internal and external.
  • Transfer calls seamlessly, either to UK destinations or internationally, following your procedures.
  • Provide you with web access to our switchboard portal, so that you can view call statistics at your convenience and even update your directory live.
  • Manage the response to your marketing campaigns; capturing new clients details for a call back or transferring them through live to your team.
  • Interact with your other suppliers, offering a complete turnkey solution.
Read Why Choose Lemon? to discover more of the amazing benefits of choosing the Zest service for your business and don't just take our word for it, read more of our Client Testimonials to see why our clients think that we're the Zest call centre in the UK!

Give our helpful team a call to discuss your company's law firm's requirements, no pressure, no selling, just a good old fashioned chat and advice.

Call Lemon Business Solutions free now on 0800 612 7595 or of course you can use the 'Get in Touch' box on this page or email our team at We look forward to hearing from you.
Why Choose Lemon?
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