Lift Sector Call Management

Photo of Lift Sector Management At Lemon we have over 10 years experience handling calls for the lift industry. Our clients range from regional lift companies right up to nationals with thousands of lifts under contract. We have established contracts in both the passenger and disabled lift sector.

An important part of our service is our unique way of charging, which means that you only pay for real call-outs and not silent auto-diallers or test calls. This can make you a considerable saving against other call centres who will charge you for every second an operator spends on the phone, regardless of whether there is anyone on the other end or not!

Can Lemon help you?

  • Are your call outs currently being answered quickly, reliably and professionally 24/7?
  • Are you being charged excessively for auto-dialler calls from your current provider?
  • Are your clients receiving excellent customer service every time they call?
  • Would you like to improve the work life balance of your team on-call, by filtering out unnecessary calls?
  • Would you like to have confidence and opportunity to continue to expand your business and offer a full 24/7 service?
  • Are you able to monitor your call-outs and report back on Key Performance Indicators?
Whether you wish to divert your Emergency Response line to Lemon on a weekend and evening or you require full 24/7 coverage, Lemon has the experience to provide a solution tailored to your needs.

Lemon, the Zest call centre in the UK, will:

  • Answer your calls professionally in your company name.
  • Answer calls either 24/7/365 or at set time periods, i.e. when your office closes.
  • Capture the information you require for each call out and dispatch engineers following your procedures.
  • Utilise your own CRM to log details and check client information, such as warranty details.
  • Use your site lists, rotas and escalation procedures to ensure calls are handled and despatched efficiently and in line your procedures and SLA's.
  • Provide a detailed emailed report either daily or after each call, giving you a full audit trail of events and each call is assigned a unique reference number so it is easy to trace.
  • Give your customers the Zest customer service in the business!
Read Why Choose Lemon? to discover more of the amazing benefits of choosing the Zest service for your business and don't just take our word for it, read our Client Testimonials to see why our clients think that we're the Zest call centre in the UK!

Give our helpful team a call to discuss your lift sector call management requirements, be it 24/7 or just OOH's, no pressure, no selling, just a good old fashioned chat and advice.

Call Lemon Business Solutions free now on 0800 612 7595 or of course you can use the 'Get in Touch' box on this page or email our team at We look forward to hearing from you.

Why Choose Lemon?
Client Testimonials

Get In Touch

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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
Company Registered No: 05941029 (England). VAT Registration No: GB 986 0005 20
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