Switchboard Services

Photo of Switchboard Services Lemon are experts in providing virtual switchboards to companies of all sizes across a plethora of market sectors. From local engineering firms up to multi-national pharmaceutical or law firms, we have designed, developed and implemented hugely successful virtual switchboard solutions, saving our clients time, hassle and money, whilst also delivering a consistently high standard of service.


Can Lemon help you?

  • Are you looking for a switchboard provider who will take time to understand your business and your valued customers?
  • Are you looking for a call management provider where your clients will get to know the operators, providing a reassuringly consistent and highly personable service?
  • Are you a company looking to outsource your main switchboard and benefit from all the associated cost and efficiency savings, whilst still maintaining impeccably high standards of customer service?
  • Are you simply looking for additional support for your own internal switchboard to ensure that you never miss a call, such as when lines are engaged or covering breaks?
  • Do you currently utilise other internal departments to answer switchboard calls but want a more consistent and professional approach to call management?
If you want your callers to experience a consistent and highly professional switchboard service on every contact that they have with your company, no matter of the time, day or night and at a fraction of the cost and without the HR headache of operating a switchboard internally, then Lemon's Switchboard Service is for you! You will benefit from complete reassurance that your callers will be speaking to a highly skilled operator, trained to handle switchboard calls efficiently and who will represent your company with the highest degree of professionalism.


As the Zest call centre in the UK, Lemon can:

  • Answer your switchboard calls professionally in your company name.
  • Take your calls 24/7/365 or at set time periods, i.e. when your office closes.
  • Either handle ALL of your calls, or simply act as an overflow when your lines are busy or departments close.
  • Utilise our bespoke switchboard application, tailored to your company, ensuring an efficient and seamless service for your callers, both internal and external.
  • Transfer calls seamlessly, either to UK destinations or internationally, following your procedures.
  • Implement and follow your switchboard procedures, such as no name policies and screening sales calls.
  • Provide you with web access to our switchboard portal, so that you can view call statistics at your convenience and even update your directory live.
  • Give your customers the Zest customer service in the business!
Read Why Choose Lemon? to discover more of the amazing benefits of choosing the Zest service for your business and don't just take our word for it, read our Client Testimonials to see why our clients think that we're the Zest call centre in the UK!

Give our helpful team a call to discuss your switchboard requirements, no pressure, no selling, just a good old fashioned chat and advice.

Call Lemon Business Solutions free now on 0800 612 7595 or of course you can use the 'Get in Touch' box on this page or email our team at zest@no-sour-business.co.uk. We look forward to hearing from you.

Why Choose Lemon?
Client Testimonials
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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
Company Registered No: 05941029 (England). VAT Registration No: GB 986 0005 20
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