Telecoms Fault Management

Photo of Telecoms Fault Management Lemon have a wealth of experience in call management within the telecoms sector and in particular fault management. We have been handling telecoms fault calls since we opened our doors back in 2003. We are proficient with the systems and ways of working in this sector and have established relationships with providers such as Openreach, Gamma and Daisy. This has become somewhat of a speciality of ours.

Can Lemon help you?

  • Are your fault calls currently being answered quickly, reliably and professionally 24/7?
  • Are your clients receiving excellent customer service each time they call, no matter of the time, day or night?
  • Are your fault calls being investigated and reported properly in order to prevent any unwanted charges?
  • Would you like to have confidence and opportunity to continue to expand your business and offer a full 24/7 service?
  • Are you able to monitor your fault calls and report back on Key Performance Indicators?
Whether you wish to divert your fault line to Lemon on a weekend and evening or you require full 24/7 coverage, Lemon has the experience to provide a solution tailored to your needs.

Lemon, the Zest call centre in the UK, will:

  • Answer your calls professionally in your company name.
  • Do this 24/7/365 or at set time periods, i.e. when your office closes.
  • Perform 1st line fault finding to eliminate customer equipment and unnecessary fault calls.
  • Make callers aware of any potential charges if the fault is found to be with their equipment and not an exchange or line fault.
  • Log faults with Openreach using your WLR3 account or other providers using their specific portal, i.e. Daisy, Gamma or Griffin.
  • Ensure that Clients are made aware of their Service Level and subsequent response times.
  • Provide either a detailed emailed report daily, or after each call, giving you a full audit trail of events and each call is assigned a unique reference number so it is easy to trace.
  • Give your customers the Zest customer service in the business!
Read Why Choose Lemon? to discover more of the amazing benefits of choosing the Zest service for your business and don't just take our word for it, read our Client Testimonials to see why our clients think that we're the Zest call centre in the UK!

Give our helpful team a call to discuss your Telecoms Fault Management requirements, be it 24/7 or just OOH's, no pressure, no selling, just a good old fashioned chat and advice.

Call Lemon Business Solutions free now on 0800 612 7595 or of course you can use the 'Get in Touch' box on this page or email our team at We look forward to hearing from you.

Why Choose Lemon?
Client Testimonials

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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
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