Client Charter

We truly believe that our commitment to service excellence is one of the main things that sets us apart and for that reason we have set out our unique Client Charter which outlines the exact level of service that you can expect from us:
  • We will treat you as if you are our only client.
  • We aim to provide the highest level of service at all times and we will continuously strive to raise the bar that we set for ourselves.
  • We will answer all your calls in your company name and clients will be unaware that they are speaking to a third party call management centre.
  • We will answer your calls quickly and efficiently and treat your customers with the highest degree of professionalism at all times.
  • We will follow the procedures and processes outlined by you and work with you to ensure that they are implemented robustly.
  • You can expect honesty, integrity and confidentiality in all your dealings with us.
  • We will give you access to the senior management team anytime of the day or night, 365 day per year.
  • In the unlikely event things go wrong, we will be open and transparent with our findings.
  • We aim to respond to all client queries within 4 hours and keep you up to date with progress should we need longer to resolve the situation to your complete satisfaction.
  • All calls will be handled and recorded by Lemon Business Solutions Ltd in the North East of England and not outsourced to any third party call centre.
  • Our charges will always be clear and pre-agreed with no hidden surprises.
  • We will actively seek and respond to your feedback in our continuous quest to be the Zest!
Why Choose Lemon?
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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
Company Registered No: 05941029 (England). VAT Registration No: GB 986 0005 20
Copyright Lemon Business Solutions Ltd 2016
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