Client Testimonials

A Selection of Comments and Feedback from our Valued Clients

Lemon have offered a level of service for my company which has enabled me to sustain profitable growth with limited time investment. Originally Lemon were to be a short-term service providing first point of contact giving assurance to e-buyers whilst visiting or making purchase from my site. However 8 months later and the interim service by Lemon has quickly advanced into a full time operation, processing 100% of all queries made by customers whether by phone, snail mail or email. My investment to Lemon was simply a few hours of my time explaining my requirements. From here-on-in all Lemon staff were trained to a level which was much superior to my own facilities. Carried out with such high level of professionalism, I founded great confidence and in return handed all daily operational tasks through to Lemon allowing me to focus on sales and the constant fruition of the site. Lemon have turned out to be the nucleus of my enterprise with set authorisation to implement definite decisions. All in all I feel like I have employed 50 staff without the cost or headache! In my eyes you would be a lemon not to use Lemon!
Director of an online Health and Fitness company
I am delighted to encourage anyone thinking of outsourcing their incoming telephone calls to consider Lemon. We have been with them for over six years and we have seen our turnover and sales grow 8 times since. Their people are courteous, attention to detail is excellent and any minor issues dealt with instantly. The service is very good value for money and I would not hesitate to recommend them. They manage all our incoming call 24 hours a day.
Director of a national Digital Media Duplication company
I am a Senior Manager responsible for Client Contact outside office hours for a business with over 800 locations across the UK and as a business we pride ourselves on client care and assistance at what is to them a very difficult time. We also need to manage contact from other professionals linked to our business activities. This contact can be on most occasions by phone but can also be contact linked to our Websites. All of which we entrust to Lemon Business Solutions outside our normal office hours. Lemon Business Solutions become our client contact during these times and we work well with them to maintain our high services standards and reputation.
Sector Manager of a national Care organisation
Lemon have been instrumental in enhancing our service offered to our valued clients for works undertaken outside normal working hours. Not only has it led to improved communication and enhanced quality of information, but it has given us the confidence and opportunity to continue to expand our business and offer a full 24/7 service. Key performance indicators have been agreed to assist the partnership work collaboratively to manage performance and results continue to exceed target month on month.
Head of Maintenance Services for a national Construction and Maintenance company
We have been using Lemon for over 2 years now to manage our out of hours Field Service Operation where they are involved in taking telephone calls from our Customers, allocating jobs to engineers throughout the UK and then compiling a report to our Head Office. We have found Lemon to be the ideal solution to our Business needs and their staff are always pleasant, helpful and professional. Working in partnership with Lemon delivers a seamless transition from normal working hours to out of hours and weekend cover.
Director of a national Lift Manufacturer, Installation and Maintenance company
Lemon have been impressive in their support to our business. Having provided many innovative ideas that have had a positive impact on our end users. In particular; their professionalism and attitude is first rate, being friendly and approachable at all times. Friendly, dedicated, innovative and professional sums up Lemon.
Senior Manager at a leading London Law Firm
Lemon play the role of my office receptionist on a 24/7 basis. They send emails with all relevant details for me to action there onwards and this is a simple and effective solution, rather than the overheads involved in hiring my own employees (of which would cost a lot more!). I never have to worry about missing prospective new clients, nor worry about my calls being answered no matter what time of the day or night. Most importantly, I never have to worry about anyone ringing in sick and preventing my clients from being delivered the first class service that they have come to expect!
Director of a Commercial Air Conditioning company
We transferred our 'Out of Hours' service from another large national provider due to the poor service we were receiving. Since then we have never looked back and I now get only positive feedback from our regional offices. I would have no qualms about recommending Lemon as a supplier.
Business Development Manager for a Glazing company
I was assigned the objective by my director of moving the company away from a standard 9-5 operation to a 24/7 service. Part of my requirements to complete this transition was to source a suitable call centre to manage our out-of-hours calls. Lemon provided this service and since that time they have become a fantastic asset to our company. The professional manner in which our out of hours operations are handled has allowed us to go on to win a number of lucrative contracts with other blue chip companies.
Head of Operations for a national Locksmith and Security company
Due to a change in company strategy I was required to find a virtual reception solution for our company as we closed the receptions at each of our branches across the UK. Lemon now acts as our reception, patching calls through to the relevant associate or emailing messages if they are unavailable. Not only has this been a fantastic cost saving exercise but our service level has actually improved.
Service Manager for Claims Solicitors
Our company spends a considerable budget on our national advertising, through local press and leaflet distribution and it is vital that the response to the advertising campaigns is handled in an efficient and professional manner. Since changing to Lemon I have been extremely pleased with the service they have provided and also their ability to adapt to changes within our campaigns at very short notice. Also, as Lemon are a 24/7 operation, since using their services we have been able to advertise that 'our lines are open 24/7', which is a fantastic marketing tool in itself.
Director of a national Energy Efficiency company
We use Lemon for two separate objectives within our company, firstly to provide a 24/7 enquiry line for potential customer who are interested in our current or future developments and secondly as a maintenance helpdesk for tenants within our properties. Though these are two diverse services both are handled with great efficiency and care. Highly recommended.
Partner of a Property Management and Development company
Our company has used other call answering companies in the past to respond to national TV advertising campaigns, but I was never confident that my customers were being greeted as professionally as we would have liked. Also, when making the odd 'test call', there were many occasions when the call was not answered for several minutes. Using Lemon I am now confident that our customers will be answered within 12 seconds by a friendly operator and that that the call is dealt with in a professional manner. I also receive concise reports each day on the last 24 hours activities.
Director of a Mortgage and Financial Services organisation
Part of the service that we provide to our clients is to offer the ability to report faults and service outages 24 hours a day, 365 days a year. Whilst our FMC handled these calls during business hours it was decided that we would require a strategic partner to handle these calls once our offices had closed. We interrogated the market to find a call centre company suitable to handle the kind of semi-technical calls we would receive and also with the ability to interact with other service providers. Lemon offered the exact service that we required and I can not imagine that we could have found a better company to deal with. The service that they have provided has surpassed my initial expectations and I have already recommended them to our other strategic partners.
Operations Manager for a Telecommunications company
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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
Company Registered No: 05941029 (England). VAT Registration No: GB 986 0005 20
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