Customer Services

First Class Customer Services

Customer service is our thing, in fact we’re fanatical about it! We want to help ensure that your customers are provided a first class service too, each and every time they call. Using Lemon will give you that edge over your competitors so that it’s you they keep coming back to, time and time again. We also recognise that a lost or poorly handled call isn’t just a bad service experience for your client but it’s potentially a lost sale too.

It is a well-known stat that 50% of new callers don’t ring back if they don’t get an answer when they call. The good news? Happy customers keep coming back, they tell other people to join them, and they are willing to pay a bit more for the experience. We recognise that excellent customer service means listening and understanding what your customer is asking for, a friendly, personable approach, and making sure your customer feels valued each time they call.

Answering every call and providing amazing service every time is easier said than done however. After all, you’ve got a million other things to be concentrating on and fielding phone calls is probably quite a big drain on your resources. We get that, which is why our dedicated and specialist team can help. We will learn about you, your company and your products or services, so that we can delight your customers with an outstanding experience every time they call.

Whether you wish to divert your calls to Lemon on a weekend and evening or you require full 24/7 coverage, we have the experience to provide a first class customer service solution tailored to your business needs. There are no long term contracts and we think you’ll be pleasantly surprised by the price.

We are customer service Ninjas!

A dedicated and highly skilled customer service team

Available 24/7/365 or at set time periods, i.e. when your office closes

We will learn about your products and services so that we are knowledgeable when speaking to your customers

We can access you own CRM to better service your clients when needed

We can patch callers through to your departments when required or follow set procedures for specific call types

We will provide a detailed emailed report to you so you have full and transparent visibility

All calls are recorded for your total reassurance

Let's Talk

what our clients say...

Lemon has not only enabled us to improve our customer experience, but has given us an invaluable insight into our call management. They were able to tailor a solution for us that includes an out of hours and an overflow service, which means that we never miss a call. We now have a sophisticated system in place, with the call agents at Lemon working as an extension of our own team.

Other Services

Switchboard Services

If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.

Funeral Support

With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.

Lift Sector

We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.

Emergency Call Out

Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.

Customer Services

Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.

Message Taking

If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.

Law Firm

From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.

Entertainment Sector

From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.

Lone Worker Management

A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.

Why choose Lemon?

No scripts, real people, real conversations.

We'll make the whole process effortless

Let's talk

All calls answered
in the North East