Emergency Call Out

Professional Emergency Call Out Call Handling

At Lemon we have a wealth of experience dealing with emergency call outs, particularly in the engineering and facilities maintenance sectors. Our clients vary from local maintenance companies right up to market leaders handling national contracts.

Lemon can answer your calls out-of-hours, ad-hoc when your lines are busy, or 24/7.  We are also very experienced on working on third party portals, so we can ensure that you are able to accept and allocate jobs within the required timescales and therefore meet your contractual SLAs. We are familiar with all the major systems, such as Verisae and Concerto, so the chances are that we will already be working on the system you use.

We have ISO9001 and ISO27001 certifications, so you can be assured of the excellent quality of our service and that your customer data will be safe in our hands. We are also fully GDPR compliant.

Whether you wish to divert your calls to Lemon on a weekend and evening, or you require full 24/7 coverage, we have the experience to provide a first class solution tailored to your needs. There are no long term contracts and we think you’ll be pleasantly surprised by the price.

Helping you manage your contracts

Do you want a provider who you can feel totally confident in to handle your client calls?

Do you need a provider who is experienced in handling emergency call outs and the procedures used by the likes of Tesco, Co-op and other major retailers?

Do you need your out-of hours provider to log call outs directly on to your portal and check client information, such as warranty details?

Do you need to accept and allocate jobs on your client’s portals, such as Verisae and Concerto, to ensure you are meeting your clients’ SLA’s?

Do you want full and transparent Management Information reporting?

Do you need your calls recorded and available at your request?

Let's Talk

what our clients say...

The service Lemon provide is critical to our service offering to customers; that being having a robust and reliable out of hours service backed up by call logs and accurate information for our customers’ homes and the tenants who occupy those homes. The service operates out of normal working hours for 365 days per year and we’ve found Lemon to be hugely reliable. Lemon’s people we’ve found to be honest, open and very professional. Our customers often have interaction with them and see them as a critical third party in our contract relationships.

Other Services

Switchboard Services

If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.

Funeral Support

With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.

Lift Sector

We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.

Emergency Call Out

Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.

Customer Services

Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.

Message Taking

If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.

Law Firm

From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.

Entertainment Sector

From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.

Lone Worker Management

A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.

Why choose Lemon?

No scripts, real people, real conversations.

We'll make the whole process effortless

Let's talk

All calls answered
in the North East