Lift Sector

Lift Sector Call Management

At Lemon we have over 15 years’ experience handling calls for the lift industry, in fact it was one of the very first things we started doing! Our clients now range from regional lift companies, right up to nationals with thousands of lifts under contract and we are established in both the passenger and disabled lift sector.

Since moving to Lemon, many lift companies like yours have saved £1000’s, as we charge per call out, not per minute or per second and we only charge for ‘real’ calls, so you will not pay for rogue silent auto-diallers, sales calls or wrong numbers. We can even work on your own portal, as well as third party systems such as Liftdata, Navision, Protean, Verisae and many more.

We have ISO9001 and ISO27001 certifications, so you can be assured of the excellent quality of our service and that your customer data will be safe in our hands. We’re also fully GDPR compliant.

Whether you wish to divert your calls to Lemon on a weekend and evening or you require full 24/7 coverage, we have the experience to provide a first class solution tailored to your needs. There are no long term contracts and we think you’ll be pleasantly surprised by the price.

Going up?

Do you want a provider who you can feel totally confident in to handle your client calls?

Are you being charged excessively, per min/sec, especially for auto-dialler calls?

Do you need your out-of hours provider to log call outs directly on to your own portal?

Do you need to accept and allocate jobs on your client’s portals, such as Verisae, to ensure you are meeting your KPIs?

Do you want full and transparent Management Information reporting?

Do you need your calls recorded and available at your request?

Let's Talk

what our clients say...

We have been using Lemon for over 2 years now to manage our out-of-hours Field Service Operation, where they are involved in taking telephone calls from our Customers, allocating jobs to engineers throughout the UK and then compiling a report to our Head Office. We have found Lemon to be the ideal solution to our business needs and their staff are always pleasant, helpful and professional. Working in partnership with Lemon delivers a seamless transition from normal working hours to out of hours and weekend cover.

Other Services

Switchboard Services

If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.

Funeral Support

With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.

Lift Sector

We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.

Emergency Call Out

Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.

Customer Services

Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.

Message Taking

If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.

Law Firm

From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.

Entertainment Sector

From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.

Lone Worker Management

A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.

Why choose Lemon?

No scripts, real people, real conversations.

We'll make the whole process effortless

Let's talk

All calls answered
in the North East