Silver package
Our Silver Tier can help you achieve your business objectives by saving you the time, money and hassle of deploying an in-house solution.
24/7 UK based support
Perfect for companies requiring support of less than 5000 minutes per month, we can provide 24/7 support allowing you to focus your precious time on the other key areas needed to expand your business.
Our Silver Tier offers the perfect solution for your call handling and email management, with our team also able to work directly on your CRM system. Our bespoke knowledgebase, diagnostic and triage tools support our team to provide you with a highly efficient and effective service for your customers, underpinned by our service level agreement and reinforced with quarterly service level review meetings.
Our Silver Tier can help you achieve your business objectives by saving you the time, money and hassle of deploying an in-house solution.
What's included
In addition to the zest service, our Silver package includes:
- 1000 to 5000 mins
- Shared Agents
- 24/7 Support
- Call Handling
- Email Management
- SMS
- Up to Five Third Party Systems & Portals
- Quarterly Service Level Reviews
- Standard SLA
Find your package
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | < 1000 mins | 1000 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 support | ||||
| Call handling | ||||
| Email management | ||||
| SMS | ||||
| Live chat | ||||
| Messaging apps (e.g. Whatsapp) | ||||
| Third party systems & portals | Up to 5 | Up to 5 | Unlimited | |
| Service level reviews | Biannually | Quarterly | Monthly | Weekly |
| Standard SLA | ||||
| Bespoke SLA | ||||
| Live dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase |
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service