Contact Centre Specialists
Lemon specialise in call management, email, web chat and messaging to assist you with a true omnichannel contact strategy, as 35% of customers expect to be able to contact you through any communication channel.
A trusted partner for your outsourcing needs
Based in the UK
We are based in Stockton-On-Tees in the North East of England.
24/7 Availability
We are there for you whenever you need us, 24/7/365
Quality & Trust
We build relationships based on competency, reliability and honesty.
The Zest
service
offering
Business Process Outsourcing
Helping you to achieve your business objectives, enhance your customer experience and expedite efficiencies, with cost savings of >40% within your operation.
Call management
Still the most popular method of communication, accounting for approximately 50% of enquiries.
Chat management
Web chat has a 73% satisfaction rate as a way for customers to interact with businesses.
Email management
A huge 62% of customers want to communicate with companies via email for customer service.
Messaging management
Keep the (two-way) conversation going on your customers’ favourite messaging apps.
Speak to our team today
A diverse range of sectors served
We offer bespoke solutions for all industry sectors including:
- Engineering
- Manufacturing
- Lift
- Utilities
- Telecoms
- IT / Tech
- Security
- Healthcare
- Facilities Management
- Funeral
and many more...
"We live in the age of convenience, where information is accessible 24/7, you can get almost anything on-demand, we want it all, and we want it now. Lemon enables our customers to contact us whenever they wish, however they wish which has transformed our customer's experience"National Engineering Company
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service