Services call management

Call Management

A world-class customer service team, bursting with passion and professionalism. We utilise the latest technology but don’t hide behind it.

Call management slice

Call management experts

With more than 50 million calls professionally handled since 2003, we have the experience and expertise to handle even the most challenging of calls and we’re very good at what we do.

We’re also available 24 hours a day, 365 days a year, so we’ll always be here for you!

A personal service with no robotic scripts, just real people and real conversations
Personalised comfort messages and music on hold for strong brand continuity
Operators pass a tailored test on your service before being allocated to your calls
Highly configurable IVR facilitates a superior client journey with intelligent routing
Automated call back facility empowers the caller and enhances customer experience
Reporting and dashboards with deep dive stats give you unparalleled insight

A partner you
can lean on

Lemon staff in a meeting

We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant.

We also work to ISO22301 standards for business continuity, so you know that we will always be there for you in the event of a crisis.

"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National Lift Company
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

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