Services Call Answering
Services call management

Revolutionising Call Answering with a Personal Touch

At Lemon Contact Centre, we blend cutting edge technology with our passion and professionalism to deliver exceptional customer service. Our approach ensures real human connections, not just transactions.


Call management slice

Expertise in 24/7 Telephone Answering Services

Since 2003, we've expertly managed over 50 million calls, demonstrating our prowess and dedication in providing top-notch telephone answering services. Our commitment to excellence is evident in every call we handle:


Our service is powered by real conversations, not scripts, ensuring each caller feels genuinely heard and valued.
Enhance your brand’s identity with personalised comfort messages and music on hold, creating a seamless brand experience.
Every operator passes a rigorous competency test on your services before handling your calls, ensuring only the best support for your customers.
Our highly configurable IVR system ensures a superior customer journey with smart call routing, minimising wait times and improving satisfaction.
With our automated call back facility, we put the power back in the hands of your customers, elevating their experience.
Gain comprehensive insights into your call traffic with our detailed reporting and dashboards, enabling informed business decisions.

Discover how Lemon Contact Centre's telephone answering services can transform your customer interactions, making every call an opportunity to strengthen your customer relationships and grow your business.

A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to you
& your customers

Support

Customer
service experts

Our highly trained and motivated operators are available 24 hours a day, 365 days per year.

Quality

Quality
assurance

Dedicated account manager to ensure that you’re completely happy with our service backed up by ISO9001 certification.

Process

We’ll adapt
to your systems

We integrate and work on your own software systems, saving you time and money.

Analysis

Performance
reports

Comprehensive reporting, so you know exactly how well we’re performing.

Icon phone

Recorded
communications

All interactions recorded, both inbound and outbound, for your total reassurance.

Bill

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively.

Let's talk

A trusted partner

Lemon staff in a meeting

We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant.

We also work to ISO22301 standards for business continuity, so you know that we will always be there for you in the event of a crisis.

Why choose Lemon
"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National Lift Company
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

Get in touch 0800 612 7595
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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp