Email

Email Management

54% of customers used email for customer service last year, making it the most popular digital channel. Enhance your customer experience by partnering with the email management experts.

Email services

Email management experts

Email is one of the fastest, easiest communication channels for your customers. We can help you to embrace email as an important method of communication and improve customer satisfaction.

We’re also available 24 hours a day, 365 days a year, so we’ll always be here for you!

Smart email routing based on business rules, priority and resources
We can respond from your email domain, giving brand consistency
Agents can manage and edit canned responses to customise messages
Our email management tools offer rich text formatting and styling
When agents reply to an email, they can attach a file to send with the email reply
Comprehensive reporting of email management with deep dive stats

A partner you
can lean on

Lemon staff in a meeting

We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant.

We also work to ISO22301 standards for business continuity, so you know that we will always be there for you in the event of a crisis.

“We have been delighted with the efficient and professional service provided by Lemon. It has become a key part of our service offering, that gives us the peace of mind we require’ National Engineering Company
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

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