Messaging text image

Messaging Management

Messaging is the fastest-growing and most widely used form of interpersonal communication, with billions of users worldwide and 41 Million messages sent every minute.

Sms

Messaging management experts

Whether it’s Facebook Messenger, WhatsApp or an SMS, these services are an important part of your customers’ lives and Lemon's Messaging Management services can make it an important part of your customer experience strategy too.

Inbound and outbound standard SMS and MMS messaging
We support the most popular Social Media apps, including WhatsApp and Facebook Messenger
Smart message routing based on business rules, priority and resources
Agents can edit canned responses to customise messages and texts
Easily escalate to a phone call to keep the conversation going
Comprehensive reporting of message management with deep dive stats

A partner you
can lean on

Lemon staff in a meeting

We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant.

We also work to ISO22301 standards for business continuity, so you know that we will always be there for you in the event of a crisis.

“Lemon now act as our reception. Not only has this been a fantastic cost saving exercise but our service level has actually improved" Leading Law Firm
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

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