Web chat header

Web chat Management

90% of customers rate an immediate response as important when they have a customer service question. Lemon's web chat services enables you to meet and exceed customer expectations.

Web chat

Web chat experts

Our live chat support can turn your website into a real-time conversation, so you can quickly answer questions and provide additional information to improve customer satisfaction.

We’re also available 24 hours a day, 365 days a year, so we’ll always be here for you!

Proactively invite website visitors to chat at critical moments based on business rules
Skills-based routing matches visitors with the best resource to help
With typing indicators, your visitors can see when the agent is actively typing
Agents can manage and edit canned responses to customise messages
Easily escalate to a phone call to keep the conversation going
Post-chat surveys give visitors a chance to make their voices heard

A partner you
can lean on

Lemon staff in a meeting

We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant.

We also work to ISO22301 standards for business continuity, so you know that we will always be there for you in the event of a crisis.

“‘We have found Lemon to be the ideal solution to our business needs and their staff are always pleasant, helpful and professional" Facilities Management Company
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

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