Services Live Chat
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Elevate Your Customer Support with Live Web Chatting

90% of customers value immediate responses to their queries, meaning Lemon's live web chat services are your solution to not just meet but surpass customer expectations, enhancing satisfaction and loyalty.

Web chat

Your Experts in Live Web Chatting

Transform your website into a hub of real-time conversations with our live web chat support. Engage visitors the moment they need assistance, ensuring quick and effective communication to boost customer satisfaction:

Automatically invite visitors to chat at key decision-making moments, tailored by specific business rules.
Employ skills-based routing to connect visitors with the most suitable support agent, enhancing the efficiency and relevance of support.
With typing indicators, reassure your visitors that help is on the way, enhancing the interactive experience.
Agents can tailor canned responses on the fly, personalising the conversation and improving engagement.
Effortlessly escalate chats to phone calls when needed, ensuring a continuous and satisfying customer journey.
Post-chat surveys allow customers to share their experience, providing valuable insights to further refine your support services.

Use Lemon Contact Centre's expertise in live web chat to turn your website into a dynamic tool for customer engagement, driving satisfaction and business growth.

A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to you
& your customers

Icon webchat

Easy
setup

We’ll help you set up a web chat; it’s as simple as inserting a small piece of code into your website.

Quality

Quality
assured

Dedicated account manager to ensure that you are completely happy with our service.

Process

We’ll adapt
to your systems

We integrate and work on your CRM system, saving you time and improving the customer journey.

Transcript

Full
transcripts

You can get a full conversation transcript, so you know exactly what's been typed.

Bill

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively.

Let’s talk

A trusted partner

Lemon staff in a meeting

We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant.

We also work to ISO22301 standards for business continuity, so you know that we will always be there for you in the event of a crisis.

Why choose Lemon
“‘We have found Lemon to be the ideal solution to our business needs and their staff are always pleasant, helpful and professional" Facilities Management Company
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

Get in touch 0800 612 7595
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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp