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Diagnostic tools & system integration

Not only can we integrate closely with your own systems but we can also offer our bespoke tools to enhance the customer experience and assist finding technical solutions to your needs.

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System and process experts

Enhance your customers' experience and promote efficiencies through increased first call resolution using our bespoke tools and intelligent system integration.

Highly configurable contact centre platform facilitating a superior client journey
Ability to integrate with your own CRM to provide a seamless customer experience
Bespoke database to ensure that the correct data is captured on every interaction
Diagnostic Tool to perform fault triaging and increase first call resolution
Knowledgebase to empower operators to answer customer queries on first contact
Call recordings and reporting dashboards give you unparalleled insight

A partner you
can lean on

Lemon staff in a meeting

We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant.

We also work to ISO22301 standards for business continuity, so you know that we will always be there for you in the event of a crisis.

“We now have a sophisticated system in place, Lemon have enhanced our customer experience, with the agents at Lemon working as an extension of our own team" Housing Association
Customer stories
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Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

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