Meeting Your Service Level Agreements
We will support you to adhere to SLA’s and KPI's set by your clients in order to prevent contractual penalties, manage engineer and operative dispatch times, and maintain strong client relationships.
Rapid & efficient operative dispatch
Utilising a combination of automation and human intelligence, calls are automatically assigned to the most appropriate agent available to dispatch the relevant on-call operative, in the right order and at the right times for you to achieve your KPI's.
Your clients' portals
We will access your clients' portals to ensure that work orders are reacted to promptly to prevent missed SLA's and financial penalties. This may include accepting and allocating work requests, monitoring alerts, placing orders, team management, triaging, diagnostics and everything in between.
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service