Call Management Specialists

Lemon is a 24/7 call centre

offering bespoke call management solutions

Switchboard Services

If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.

Funeral Support

With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.

Lift Sector

We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.

Emergency Call Out

Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.

Customer Services

Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.

Message Taking

If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.

Law Firm

From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.

Entertainment Sector

From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.

Lone Worker Management

A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.

Why choose lemon?

Alexandra Routledge

Client Relations Manager at Lemon

“Hi, I’m Alex. I’m the Clients Relations Manager at Lemon and I will work with you to bring your services on board and make sure that the transition is seamless for both you and your clients. I believe passionately in the service we provide and I look forward to hearing about your business and how we can work together to provide a first class service to your customers.”

Talk to Alex

Call Management Solutions with Zest

Lemon is a 24/7 Call Management Centre located in the North East of England, offering bespoke call answering solutions to quality focused clients throughout the UK.

We are bursting with passion and integrity and provide a fresh, dynamic approach to call management.

About Us

No scripts, real people, real conversations.

We'll make the whole process effortless

Let's talk

All calls answered
in the North East