Why Choose Lemon?

There are a plethora of tremendous reasons to choose Lemon and provide the Zest quality of service to your customers.
  • Our distinctive Vision, Mission and Values that makes us the Zest and set us apart from rest!
  • ISO9001 certified – utilise a service that has achieved the world's most recognised quality management standard.
  • ISO27001 certified – we follow international information security best practices, so you can be confident that your valuable client data is in safe hands.
  • Awarded the prestigious 'Investors in People Gold' standard for our commitment to our team answering YOUR calls.
  • 24/7/365 service, we are here for you around the clock, even on Christmas Day!
  • Millions of calls professionally handled since 2003 - we have the experience and expertise to handle even the most challenging of calls.
  • All calls answered in your company name, making it a flowing experience for your customers.
  • Staff trained by Customer Service Experts, so your customers experience the Zest possible service.
  • We take time to understand your business, making it a seamless transition for your customers.
  • We don't use robotic scripts, it's real people, having real conversations.
  • We can use your own CRM system, improving the customer experience and saving you time.
  • Exceptional staff attendance and retention record that far exceed industry standards, meaning you get a happy, experienced and highly motivated team taking your calls.
  • Access to the Lemon senior management team anytime of the day or night, 365 day per year.
  • Comprehensive reporting, so you know exactly how well we’re performing.
  • All calls recorded, both inbound and outbound, for your total reassurance.
  • All calls are handled by Lemon in the North East of England and are not outsourced.
  • Our clear and predictable invoicing, which means that you can manage your budget effectively.
  • Our pioneering quality mark, Operation Zest ®, which infuses excellence into everything we do.
  • Our unique Client Charter outlines the exact level of service that you will receive from our team.
  • Our robust Business Continuity Plan means you and your customers will always be in safe hands.
  • Our comprehensive CSR Policy, which means we take our responsibilities seriously.
Don't just take our word for it, check out our Client Testimonials to see what people are saying about Lemon or check out Lemon's Services now to see how your customers can experience the Zest!

Call now for a free quote on 0800 612 7595, or of course you can use the 'Get in Touch' box on this page or email our team at zest@no-sour-business.co.uk. We look forward to hearing from you.

Why Choose Lemon?
Client Testimonials
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Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC Operation Zest, our pioneering quality mark Lemon is a Gold Investor in People Lemon is ISO9001 accredited Lemon is ISO27001 accredited Lemon is a member of the NECC
Lemon Business Solutions Ltd, Unit 1, Lockheed Court, Preston Farm Business Park, Stockton-on-Tees. TS18 3SH
Company Registered No: 05941029 (England). VAT Registration No: GB 986 0005 20
Copyright Lemon Business Solutions Ltd 2016
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